Account/Billing

I purchased Rubies, but they are not showing on my account.

I need help getting access to my account back.

Products & Services

Pricing, Supported Platforms, Release Date

Can I overwrite game data on a Square Enix account that has already been backed up?

Technical Support

Startup/Download issues, errors, and crashes

Can I overwrite game data on a Square Enix account that has already been backed up?

Device/Platform

Can I transfer my data to a different device and continue playing the game?

Billing/Points

I'm unable to purchase rubies.

App-related

FAQs for End of Service and Transfer of Operations

How do I report a bug?

I lost/accidentally used an item. Can you help me get it back?

How do I back up my data?

Can I overwrite game data on a Square Enix account that has already been backed up?